Cancellation & Refund Policy

This Cancellation & Refund Policy explains how subscriptions to ChannelOS ("we", "us") can be cancelled and when refunds are available. ChannelOS is a digital-signage service operated as a sole proprietorship at https://channelos.tv. It applies to paid ChannelOS subscriptions purchased through our website and processed by our payment provider, Razorpay. All prices are in Indian Rupees (₹), and this policy is governed by the laws of India, including the Consumer Protection (E-Commerce) Rules, 2020.

1. Scope

This policy covers cancellations and refunds for paid ChannelOS subscriptions. ChannelOS is a wholly digital, online service — you pair a TV, build a slideshow, and publish it to your screens. There are no physical goods and nothing is shipped; delivery of the service is entirely online and takes effect as soon as your subscription starts. Because access is granted immediately, the sections below set out the specific circumstances in which refunds apply.

2. Your subscription

• Your first screen is always free. Paid plans are billed per screen, per month, in Indian Rupees (₹), as shown on our pricing page.
• Fees for each billing period are charged in advance, at the start of that period.
• Your subscription renews automatically at the start of each billing period and recurs until you cancel it. You authorize us and Razorpay to charge your saved payment method on this recurring basis until cancellation.
• There is no auto-renewal surprise: we don't lock you into a fixed term, and we don't charge set-up or cancellation fees. Billing simply continues month to month until you choose to stop it.

3. How to cancel

You can cancel at any time, yourself, from within the app — no email or phone call is required. Open your account or billing settings in ChannelOS and cancel the subscription there. If you're unable to reach your settings, you can also ask us to cancel on your behalf through our Contact page.

4. When cancellation takes effect

Cancelling stops the next automatic renewal. Your subscription — and the paid screens on it — stays active until the end of the current billing period you've already paid for, and it isn't renewed after that. You keep the access you've paid for; we don't cut you off mid-period. Downgrading from a paid plan back to a single free screen follows the same rule: the change applies from the end of the current period.

5. Refunds

Because fees are charged in advance for a full billing period, cancelling part-way through a period does not create a pro-rated refund for the unused days — the paid period simply runs to its end. Subscription fees are therefore generally non-refundable for partial periods, except:

• where a refund is required by applicable law, including the Consumer Protection (E-Commerce) Rules, 2020;
• for failed, duplicate or erroneous charges, which we refund in full (see Section 6); or
• where we agree to a refund in a specific case at our discretion.

Your first (free) screen is never charged, so nothing is billed or refundable for it.

6. Failed, duplicate or erroneous charges

If you're charged more than once for the same billing period, charged after you cancelled, or charged in error, we'll refund the incorrect amount in full. Let us know through our Contact page with the charge date and amount, and we'll investigate and correct it.

7. How refunds are processed

Where a refund is due, we process it to the original payment method used for the purchase, through Razorpay. We do not send refunds to a different account or by another method unless we're required to. Once a refund is approved, it is normally processed within 5–7 business days. The additional time for the amount to appear in your account after that depends on your bank or card issuer.

8. How to request a cancellation or refund

To cancel, use the in-app settings described in Section 3. To request a refund or report a billing problem, contact us through our Contact page or email [email protected] with your account email, the charge date and the amount. We aim to acknowledge refund requests promptly and to resolve valid ones within the timelines set out above.

9. Contact & grievance redressal

Questions or complaints about a charge, cancellation or refund can be sent to [email protected] or raised through our Contact page. Our grievance officer, who handles escalations under applicable Indian law, is reachable via Contact as well. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.